Built to last. Backed for life.
If a tool fails because of a manufacturing defect, we'll replace it. Fast review. UK-based support. No hassle.
What this covers
This warranty covers defects in materials and workmanship. If something breaks because of how it was made—not how it was used—we'll sort it out.
That includes cracked handles, failed ratchets, faulty welds, or defective moving parts. If the tool didn't hold up to normal use under reasonable conditions, we'll replace it.
Coverage details
Covered
- Cracked or broken handles
- Failed ratchet mechanisms
- Faulty welds or joints
- Material separation
- Defective moving parts
- Premature failure under normal use
Not covered
- Accidental drops or impacts
- Misuse or improper application
- Normal wear from regular use
- Modifications or alterations
- Use beyond intended capacity
- Lost or stolen tools
How the claim process works
Submit claim
Email us with your order number and description of the issue. Include photos if possible.
Manual review
Our UK support team reviews your claim. Most claims are processed within 24 hours.
Replacement dispatch
If approved, we ship a replacement from our warehouse and send you a prepaid return label.
How we handle claims
UK-based team
Claims reviewed by our support team in the UK.
Manual reviews
Each claim is reviewed individually by our team.
Warehouse dispatch
Replacements ship directly from our warehouse.
Straightforward process
Simple submission. Clear communication.
Common questions
Do I need proof of purchase?
Yes. We need your order number or proof of purchase to verify the claim.
What if I dropped the tool?
Accidental damage isn't covered. The warranty applies to manufacturing defects, not accidents or misuse.
What about rust?
Surface rust from exposure isn't covered. If the tool corroded due to a material defect, send us photos and we'll review it.
What if the product is discontinued?
We'll offer a comparable replacement of equal or greater value.
Do I pay return shipping?
No. Approved claims include a prepaid return label.
How long does it take?
Most claims are reviewed within 24 hours. Approved replacements typically ship within 1-2 business days.
Need to submit a claim?
Our support team reviews every claim manually and responds as quickly as possible.