IRONVOLTS Warranty Explained
If an IRONVOLT hand tool breaks, snaps, bends, cracks or fails because of a manufacturing defect under normal intended use, we’ll replace the affected tool for as long as you own the set.
What this covers
This warranty covers genuine manufacturing defects in IRONVOLT hand tools under normal intended use. If a tool breaks, snaps, bends, cracks, or fails because of how it was made, we’ll replace the affected tool for as long as you own the set.
We review each claim using your order details, photos of the damaged item, and a short description of what happened. Genuine warranty faults are replaced free. Misuse, lost tools, rust from storage conditions, accidental damage, or using a tool beyond its intended capacity are not covered.
What approval means
Approval means we verify the order, photos of the damaged item, and what happened. Genuine warranty faults are replaced free. Misuse, lost tools, rust from storage conditions, accidental damage, or using a tool beyond its intended capacity are not warranty claims.
Coverage details
Covered
- ✅ Broken under normal use
- ✅ Snapped under normal use
- ✅ Bent under normal use
- ✅ Cracked under normal use
- ✅ Failure caused by a genuine manufacturing fault
Not covered
- ❌ Rust from moisture/storage
- ❌ Lost or stolen tools
- ❌ Misuse or overloading
- ❌ Modified, burnt or ground-down tools
- ❌ Incorrect tool use, for example chrome sockets on impact guns if not impact-rated
- ❌ Case, tray, foam, packaging
Store counter or replacement to your door?
Fast in-person replacement
- You usually take the damaged tool back to a store.
- The tool is inspected before replacement.
- If stock is available, replacement can be handled there and then.
Photo claim. Replacement shipped.
- Send your order details, photos, and a short description online.
- Our support team manually reviews the claim.
- Approved replacements ship directly to your door.
How the claim process works
Submit claim
Send your order number, clear photos of the damaged item, and a short description of what happened.
Manual review
Our support team checks the order, the photos, and whether the issue is covered under warranty.
Replacement dispatch
If approved, we ship the replacement free of charge. If we need the faulty item returned, we provide a prepaid return label.
How we handle claims
UK-based support
Claims are reviewed by our support team, with clear communication from start to finish.
Manual reviews
We check the order, product photos, and what happened before making a decision.
Direct replacement dispatch
Approved replacements are shipped directly from our warehouse to your door.
Straightforward process
No store visit needed. Submit the details, we review the claim, and genuine warranty faults get sorted.
Common questions
Do I need proof of purchase?
Yes. We need your order number or proof of purchase to verify the claim.
What if I dropped the tool?
Accidental damage isn't covered. Misuse, lost tools, rust from storage conditions, accidental damage, or using a tool beyond its intended capacity are not covered.
What about rust?
Surface rust from exposure isn't covered. If the tool corroded due to a material defect, send us photos and we'll review it.
What if the product is discontinued?
We'll offer a comparable replacement of equal or greater value.
How long does it take?
Most claims are reviewed within 24 hours. Approved replacements typically shipped the next day.
What does approved under warranty mean?
It means we have verified the order, reviewed the photos, and confirmed the issue is a genuine warranty fault rather than, misuse, lost, rust from storage conditions, accidental damage, or using a tool beyond its intended capacity.
Does this affect my statutory rights?
No. This warranty is in addition to your statutory rights and does not limit the rights you already have under UK consumer law.
Need to submit a claim?
Our support team reviews every claim manually and responds as quickly as possible.
This warranty applies to genuine manufacturing defects under normal intended use. It does not affect your statutory rights.